My Babiie Support

We'd love to hear from you... Whatever it may be, we aim to answer all of our customers' questions as quickly and as efficiently as possible. Simply select a category from the drop-down list below, complete the simple form with as much detail as possible, and click submit!

We'll get get back to you as soon as we can.

What would you like to contact us about?

We are sorry to hear that you have had a problem with your order.

Please provide your details below and we will ensure that you receive an update regarding your delivery as soon as possible.

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Order Number *
Full Name *
Email Address *
Phone Number *
Purchased From *
Product Code OR Description *
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Please describe your problem below *

Here at My Babiie, we will always ensure that we support all customers with our guarantee. This can be found here.

If you have not signed up to our guarantee, but would still like support we would be more than happy to provide the additional help. We do offer a collection service of £25, this will include a collection, a full technicians review, report of the technicians findings and also cover the cost of the return of the item (All repairs are charged at a additional cost and are subject to the technicians review).

Alternatively, here at My Babiie we have a whole range of spare parts at affordable prices. Please click here to search for the spare part you desire.

Please be advised that none of the above affects your statutory rights as a consumer. Please contact your retailer as they will be able to provide additional support.

Fields marked * are required

Order Number *
Full Name *
Email Address *
Phone Number *
Address Line 1 *
Address Line 2
City *
County *
Post Code *
Purchased From *
Signed up to our guarantee? *
Product Code OR Description *
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Product Code OR Description (2)
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Product Code OR Description (3)
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Product Code OR Description (4)
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Product Code OR Description (5)
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Product Code OR Description (6)
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Product Code OR Description (7)
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Product Code OR Description (8)
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Product Code OR Description (9)
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Product Code OR Description (10)

Description of Fault *

What to return your item your item?

Here at My Babiie we want to make this process as smooth and efficient as possible. This is why we have created two easy ways you can return your product. The first is by purchasing the collection service from us, this takes all the hassle of organising your own courier service and worrying if it will be delivered back. For one product the collection service is £20, any additional items to return will cost £5 extra per item.

Alternatively, if you believe you can fit all your products into one box, then please notify us in the comments box and we will ensure that you will only be sent an invoice for £20.00.

The second option is to return the product or products yourself. Please be advised that if you choose this option, we will have to provide you with our full return address as well as a returns number. We would also recommend using a signed delivery service.

Fields marked * are required

Order Number *
Full Name *
Email Address *
Phone Number *
Address Line 1 *
Address Line 2
City *
County *
Post Code *
Please Advise Return Type *
Product Code OR Description *
Add Product
Product Code OR Description (2)
Add Product
Product Code OR Description (3)
Add Product
Product Code OR Description (4)
Add Product
Product Code OR Description (5)
Add Product
Product Code OR Description (6)
Add Product
Product Code OR Description (7)
Add Product
Product Code OR Description (8)
Add Product
Product Code OR Description (9)
Add Product
Product Code OR Description (10)

Comments

Here at My Babiie we are more than happy to assist with each and every query.

The recommended way to contact us when available is via live chat which will provide you with a response within three minutes (when available). Live chat opening times are as follows:

Monday - 11am - 5pm
Tuesday - 11am - 5pm
Wednesday - 11am - 5pm
Thursday - 11am - 5pm
Friday - 11am - 5pm
Saturday - 11am - 5pm
Sunday - 1pm - 5pm

Alternatively, outside of these hours or if you would prefer please complete the form below and a member of the customer services team will get back to you.

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